Frequently Asked Questions
Everything you need to know about your Wacoal experience.
How do I find my perfect bra size?
We recommend using our comprehensive Fit Guide or our 'Fit for the Future' digital tool. For the most accurate results, use a soft measuring tape to check your band and bust measurements while wearing a non-padded bra.
What is your return policy?
We offer a 60-day return window for all unworn, unwashed items with original tags attached. For hygiene reasons, please ensure all adhesive strips are intact on panties and shapewear when trying them on.
How should I care for my Wacoal lingerie?
To preserve the elasticity and delicate lace of your garments, we recommend hand washing in cold water with a gentle lingerie wash. Always air dry and avoid using a tumble dryer.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental U.S. We also offer expedited shipping options at checkout if you need your items sooner.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines vary by destination and are calculated at the final stage of checkout.
Can I change or cancel my order after it has been placed?
Because we strive to process orders quickly, there is a very short window to make changes. Please contact our Customer Service team immediately, and we will do our best to assist you before the order ships.