Returns & Exchanges

At Wacoal, we want you to feel confident and comfortable in your fit. If you are not completely satisfied with your purchase, you may return or exchange unworn items with original tags attached within 60 days of purchase.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare Your Package

Place the unworn items with their original tags and packaging into a secure shipping box or the original mailer.

3

Attach Shipping Label

Download and print the prepaid return shipping label provided by our portal and affix it to the outside of your package.

4

Drop Off and Track

Drop off your package at any authorized carrier location and keep your tracking number to monitor your refund status.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing